Understanding Our Service Agreement
Heartstone Supply Terms of Service
Explore the guidelines and policies that ensure a seamless experience with Heartstone Supply. Our terms of service outline the responsibilities and rights of both parties involved.
Heartstone Supply Terms & Conditions
Acceptance of Terms
By accessing or using the Heartstone Supply website, you agree to comply with and be bound by these terms and conditions. If you disagree with any part of these terms, you must not use our website or services.
User Obligations
Service Modifications
Intellectual Property
Limitation of Liability
Heartstone Supply shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of, or inability to use, our website or services.
Frequently Asked Questions
Find answers to common questions about our terms of service to help you navigate our offerings with confidence.
What happens if I forget my account password?
If you forget your password, use the ‘Forgot Password’ feature on the login page to reset it. Follow the instructions sent to your registered email to regain access.
Can I cancel a service request after it's been submitted?
Yes, you can cancel a service request within 24 hours of submission by contacting our customer support team. After this period, cancellations may incur a fee.
How do I update my account information?
To update your account information, log in to your account and navigate to the ‘Account Settings’ section. Here, you can modify your personal details and preferences.
What should I do if I encounter a problem with a service?
If you experience any issues with our services, please contact our support team immediately. We are committed to resolving any problems promptly and efficiently.
Are there any fees for modifying a service request?
Modifications to service requests are free if made within the initial 24-hour period. After that, a small fee may apply depending on the nature of the changes.
How do I contact customer support?
You can reach our customer support team via the ‘Contact’ page on our website, where you’ll find our phone number and email address. We are here to assist you with any inquiries.
Understand Our Terms
We encourage you to thoroughly review our Terms of Service to ensure a clear understanding of your rights and responsibilities. Should you have any questions or require further clarification, please do not hesitate to reach out to us. Your satisfaction and peace of mind are our top priorities.